Voluntary Product Recall Notice

Important Product Recall: Freshwipes Intimate Wipes – LOT 0926 & 0515

We have voluntarily recalled Freshwipes Intimate Wipes from Batch LOT 0926 and 0515 This recall is being carried out as a precautionary measure. No other Freshwipes products are affected.

How to identify affected products: Check the batch number printed on the back of the pack. If it reads LOT 0926 or LOT 0515 the product is part of this recall.

What to do: Please stop using the affected product immediately. If you have purchased Freshwipes Intimate Wipes from Batch LOT 0926 or LOT 0515, please contact our customer support team at Sales@freshwipes.co.uk with a photo of your remaining packs clearly showing the LOT number.

We apologise for any inconvenience caused and remain committed to the safety and quality of our products.

Frequently Asked Questions

Which products are affected?

Only Freshwipes Intimate Wipes from LOT 0926 or LOT 0515 are included in this voluntary recall.

No other Freshwipes products are affected.

How do I find the lot number?

The lot number is printed on the back of the pack near the expiry date.

If your pack is marked LOT 0926, or LOT 0515 please stop using it and contact us via email.

Why are you recalling this product?

Following independent laboratory testing, these batches were found not to meet our microbiological quality standards.

As a precaution, we have voluntarily recalled this batch while we continue our investigation.

Is the product dangerous?

We are recalling this batch as a precaution because it does not meet our quality standards.  At this point in time, we do not have any evidence that there are any specific safety concerns, only that SOME packs had an unpleasant odour.

If you have any concerns after using the product, or if you experience unexpected irritation or discomfort, please stop using it and seek medical advice if appropriate.

What should I do if I have an affected pack?

Please:

• Stop using the product.
• Contact our Customer Care team.
• We'll arrange either:
  • a free replacement, or
  • store credit.

There is no need to return the product unless we specifically ask you to do so.

✔ I've already used the wipes, have none left and experienced no reaction

There's nothing further you need to do.

This recall is intended to remove any remaining affected products from circulation as a precaution.

Do I need proof of purchase?

No.

We'll simply ask for a photograph showing the affected lot number n the remaining packs where possible.

What if I no longer have the product/packaging?

If you have already used the product then you will not be affected by this recall.  If you have any concerns then please do email us.

Are all Freshwipes Intimate Wipes affected?

No.

This recall applies only to LOT 0926 and LOT 0515 of the Intimate Wipes.

All other Freshwipes products remain available as normal.

I bought my wipes from Amazon, QVC or WHSmith. What should I do?

If you bought your products from another retailer, please contact them directly and say you wish to return the product.

Can I still use other Freshwipes products?

Yes.

This recall affects only Freshwipes Intimate Wipes from LOT 0926 and 0515.

Our Body Wipes, Mini Travel Wipes, Shampoo Caps and all other products are not affected.

How long will this process take?

Our Customer Care team is working as quickly as possible to respond to everyone.

We appreciate your patience and will aim to resolve all enquiries promptly.

How can I contact you?

📧 sales@freshwipes.co.uk

The email address above is the best way to contact us because wait times on the phones are over 90 minutes currently.  Each email will be responded to, please bear with us.

How can I be confident in Freshwipes products in the future?

Your trust is incredibly important to us.

As soon as we became aware of a potential issue, we immediately suspended sales, commissioned independent laboratory testing and voluntarily recalled the affected batch.

We're also conducting a thorough investigation with our manufacturing partner to understand exactly what happened and to strengthen our quality controls even further.

We're committed to being open and transparent throughout this process because your confidence in Freshwipes means everything to us.